Short version. Userback collects what people say and organises it. Onsay acts on it. They solve different halves of the same problem, and wanting both is normal.
What Userback is better at
- Visual bug reports. An annotated screenshot is still the fastest way to describe a broken screen.
- Capturing browser, device and console detail automatically.
- Giving a designer something they can look at.
Where Onsay is different
Userback gets you a much better description of the problem, then stops. Onsay decides whether the problem is worth solving for the product you are actually building, and then solves it.
Everything someone tells Onsay comes back as a decision: what they want, why it matters to them, whether the product actually needs it measured against your own description of it, and whether the person asking is even the customer you are building for. You approve that or you throw it away. Approve it and the work gets done. Nothing ships without you.
Using both
Send Userback reports in through the API. You keep the visual detail and you get the fix.
Honest limits
Onsay has no public board, no voting, and nothing your customers log into. If what you need is for users to see and vote on what is coming, Userback is the better tool and you should go and look at it. If what you need is for the ones you accept to actually get built, that is this.
One that already happened
Something a person actually said, and what it turned into.
“the export button is hard to find, i looked for five minutes and it was under settings which is not where i expected it
Export is hidden in the wrong place
Exporting is one of the three things this product is for, and it is one move away from being obvious.
A freelancer doing their own books. Exactly the person this is built for.
Specific, unprompted, and describes the search they actually did.
- What they want
- To export their data. They found it in the end, so this is about where it lives, not whether it exists.
- Why it matters to them
- They do this every month for their accountant. Five minutes of hunting, every month, forever.
What would change
Move Export next to the data it exports. Leave something behind in Settings for anyone who learned the old place.
Move Export onto the reports toolbar
One person asked. The button now sits next to the thing it exports, and the old location points at the new one.
Approved and live in under an hour. You approved it first. Nothing ships without you.
Questions
- Can I use Onsay and Userback together?
- Send Userback reports in through the API. You keep the visual detail and you get the fix.
- Do I have to move anything?
- No. Send it in from wherever it already lives, in batches or as it arrives.
- What does Onsay cost?
- Nothing to start. Feedback, docs and your roadmap are free on every plan, and paid plans from $9 a month cover the changes Onsay ships.
Free to start. No card.