Short version. Canny collects what people say and organises it. Onsay acts on it. They solve different halves of the same problem, and wanting both is normal.
What Canny is better at
- A public board your users can see and vote on.
- Making a lot of customers feel heard at once, which is a real job and it does it well.
- Merging duplicate ideas inside the board itself.
Where Onsay is different
Canny ends with a sorted list. Somebody still has to open the editor and do the work. With Onsay the work is already done and waiting for you to approve it.
Everything someone tells Onsay comes back as a decision: what they want, why it matters to them, whether the product actually needs it measured against your own description of it, and whether the person asking is even the customer you are building for. You approve that or you throw it away. Approve it and the work gets done. Nothing ships without you.
Using both
Plenty of teams keep the public board and send accepted items into Onsay through the API. The board stays the thing customers see. Onsay becomes the part that actually changes the software.
Honest limits
Onsay has no public board, no voting, and nothing your customers log into. If what you need is for users to see and vote on what is coming, Canny is the better tool and you should go and look at it. If what you need is for the ones you accept to actually get built, that is this.
One that already happened
Something a person actually said, and what it turned into.
“the export button is hard to find, i looked for five minutes and it was under settings which is not where i expected it
Export is hidden in the wrong place
Exporting is one of the three things this product is for, and it is one move away from being obvious.
A freelancer doing their own books. Exactly the person this is built for.
Specific, unprompted, and describes the search they actually did.
- What they want
- To export their data. They found it in the end, so this is about where it lives, not whether it exists.
- Why it matters to them
- They do this every month for their accountant. Five minutes of hunting, every month, forever.
What would change
Move Export next to the data it exports. Leave something behind in Settings for anyone who learned the old place.
Move Export onto the reports toolbar
One person asked. The button now sits next to the thing it exports, and the old location points at the new one.
Approved and live in under an hour. You approved it first. Nothing ships without you.
Questions
- Can I use Onsay and Canny together?
- Plenty of teams keep the public board and send accepted items into Onsay through the API. The board stays the thing customers see. Onsay becomes the part that actually changes the software.
- Do I have to move anything?
- No. Send it in from wherever it already lives, in batches or as it arrives.
- What does Onsay cost?
- Nothing to start. Feedback, docs and your roadmap are free on every plan, and paid plans from $9 a month cover the changes Onsay ships.
Free to start. No card.